Technology

IT Department

Our Purpose

The primary purpose of the Shoreline IT Department is maintaining the district’s technology assets and providing technical support to district staff and students.

Technical Support

Help Desk

Provides initial phone, email and walk-in assistance for a wide variety of technical support issues. Remote assistance and troubleshooting for district laptop and desktop computers. Escalation of unresolved issues to the proper IT technician.

Web Help Desk (Accessible in-district only) 

Computer Technicians

Each technician is responsible for providing on-site and remote technical support for staff and student computers to their assigned schools. The two elementary technicians are each responsible for five school sites. The middle school technician provides support to both middle schools and the high school technicians support their individual high school.

Hardware Repair

Our Apple certified technicians provide troubleshooting and hardware repair services for all Apple devices. We service machines covered under an AppleCare warranty as well as out of warranty repairs. We also provide service for HP printers and classroom multimedia equipment.

Network Support

Network Technicians – Maintain and support the district's wired and wireless network infrastructure as well as district-wide servers and systems and also provide support and maintenance of the district’s VoIP telephone system.

Contact Info

Loria Winnem
IT Help Desk
206-393-4920

Tina Marier
Office Manager
Phone: 206-393-4225

Eric Caldwell
Technology Director
206-393-4410

Brent Degenhardt
Technical Support Manager
206-393-4320

David Watson
Network Manager
206-393-4703